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Refund Policy

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A legal disclaimer

Effective Date: 23/03/2025

At Pureface Solutions, we take great pride in the quality of our face products. However, please read our strict refund policy carefully before making a purchase. By purchasing from our website, you acknowledge that you have read and agreed to the terms below.

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1. No Refunds or Exchanges
All sales are final. We do not accept returns, exchanges, or offer refunds on any products unless the item is defective or damaged upon arrival.

2. Defective or Damaged Products
If your product is damaged or defective upon arrival, please notify us immediately within 3 days of receiving your order. To qualify for a potential replacement or refund, you must provide clear photographic evidence of the damage or defect. Any claims made after 3 days of delivery will be considered void.

3. Eligibility for Refund
Refunds are only provided in the following cases:

  • The product is defective, damaged, or incorrect at the time of delivery.

  • The item is not as described or fails to meet reasonable expectations as outlined on the product page.

4. Non-Refundable Products
The following products are not eligible for any returns or refunds under any circumstances:

  • Opened or used products

  • Products that have been altered, modified, or tampered with in any way

  • Sale or clearance items

  • Gift cards, if applicable

5. Process for Defective/Damaged Items
To initiate a claim for a defective or damaged item, please contact us within 7 days of receiving your product by emailing us with the following:

  • Your order number

  • Photographs of the damaged or defective item

  • A detailed description of the issue

If your claim is accepted, we will offer a replacement item or a refund at our discretion. Refunds are processed to the original payment method.

6. Shipping Costs
We do not refund shipping fees. If a return or replacement is authorized, the shipping cost to return the product is the responsibility of the customer, except in cases where we have sent a defective or incorrect item.

7. Processing Time for Refunds
Once a refund is approved, it may take 7-14 business days to process and appear in your account, depending on your payment method.

8. Finality of Decision
Any decision made by Pureface Solutions regarding refunds or replacements is final. We reserve the right to deny any request that does not meet the criteria outlined in this policy.

9. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any changes.

10. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us.

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